The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 01, 2012
Filed:
Mar. 30, 2007
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Damian Smith, Epsom, GB;
Robert John Barnes, Watford Herts, GB;
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Fleet, GB;
Kenneth Richard Brodhagen, Roswell, GA (US);
Damian Smith, Epsom, GB;
Robert John Barnes, Watford Herts, GB;
Verint Americas, Inc., Roswell, GA (US);
Abstract
Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.