The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 24, 2012
Filed:
Jul. 28, 2004
Kurt M. Joseph, Austin, TX (US);
Theodore Pasquale, Austin, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Kurt M. Joseph, Austin, TX (US);
Theodore Pasquale, Austin, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system and method of processing a call at a call center is provided. In a particular embodiment, the method includes receiving the call at the call center, receiving an indication element associated with a call center transaction, retrieving call center transaction data based on the indication element, and generating a sequence of pre-populated call center agent terminal transaction processing screens based on at least a portion of the call center transaction data. In a particular embodiment, a set of prioritized transactions based on likelihood of matching a customer request is disclosed.