The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 17, 2012
Filed:
May. 28, 2010
Matthew Alexander Calman, Charlotte, NC (US);
Earl Wagner, Boston, MA (US);
Erik S. Ross, Charlotte, NC (US);
Srinivas Darga, Charlotte, NC (US);
Patrick Kelly, Charlotte, NC (US);
Matthew Alexander Calman, Charlotte, NC (US);
Earl Wagner, Boston, MA (US);
Erik S. Ross, Charlotte, NC (US);
Srinivas Darga, Charlotte, NC (US);
Patrick Kelly, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
The disclosure generally relates to knowledge retrieval using a knowledgebase storing general and/or expert knowledge. In particular, the disclosure relates to using complex retrieval techniques to implement an enhanced troubleshooting system that provides relevant information. Aspects of the disclosure retrieve relevant documents to assist in troubleshooting by reasoning with stored representations about the faulty system and its operating environment. After receiving a description of the symptoms and/or other information related to the problem, the system may recommend textual and/or non-textual documents with relevant information for identifying the cause of the problem and restoring operation.