The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 17, 2012
Filed:
Dec. 20, 2006
David Evans, Los Altos Hills, CA (US);
Drew Thomas Burns, Pleasanton, CA (US);
Edward Thaddeus Michael Miller, San Francisco, CA (US);
Paul Hewitt, Pleasanton, CA (US);
David Evans, Los Altos Hills, CA (US);
Drew Thomas Burns, Pleasanton, CA (US);
Edward Thaddeus Michael Miller, San Francisco, CA (US);
Paul Hewitt, Pleasanton, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A virtual agent is disclosed. The virtual agent may receive a question from a user, and compare the question against a list of queries contained in a database. The virtual agent may then assign a point value to the question, determine which of a set of ranges the point value matches, and perform an action responsive to which of the ranges the point value matches. The virtual agent is self-learning in that when a question is unanswerable, the virtual agent may seek out answers and store answers for future reference. Multiple virtual agents may be networked, creating a self-scaling pool of knowledge.