The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 17, 2012
Filed:
Dec. 18, 2009
Applicants:
Jon Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Dennis Collins, Hopewell Junction, NY (US);
Inventors:
Jon Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Dennis Collins, Hopewell Junction, NY (US);
Assignee:
AT&T Intellectual Property I, LP, Atlanta, GA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G01R 31/08 (2006.01);
U.S. Cl.
CPC ...
Abstract
A server for automatically handling dial-up connectivity problems via a voice connection can include a controller to interface with a caller during a voice call, query a network operations center using a data connection to determine whether a dial-up number associated with the caller and received by the server is out of service, and present alternative dial-up numbers during the voice call without prompting the caller for further information. Other embodiments are disclosed.