The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2012
Filed:
Mar. 06, 2008
Deandra T. Cassone, Overland Park, KS (US);
Paul Harris, Lee's Summit, MO (US);
Douglas Matia, Alexandria, VA (US);
Mark Schmitz, Olathe, KS (US);
Randy Tracy, Lee's Summit, MO (US);
Deandra T. Cassone, Overland Park, KS (US);
Paul Harris, Lee's Summit, MO (US);
Douglas Matia, Alexandria, VA (US);
Mark Schmitz, Olathe, KS (US);
Randy Tracy, Lee's Summit, MO (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A system for customer care complexity management is disclosed that comprises a processor, a customer care index forecast module, and a project launch capability assessment and threshold module. The customer care index forecast module establishes a customer care index forecast model based on a plurality of historical customer care data and a plurality of historical performance metrics data. The customer care index forecast module also forecasts a customer care index using the established customer care index forecast model and a plurality of projected performance metrics data. The project launch capability assessment and threshold module identifies a number of projects to be launched in a current project launch plan based on the forecast customer care index and a pipeline project complexity index for the project launch plan. The project launch capability assessment and threshold module also identifies an adjustment to the project launch plan.