The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2012
Filed:
Apr. 01, 2011
Applicants:
Douglas F. Reynolds, Austin, TX (US);
Jeffrey L. Scruggs, Round Rock, TX (US);
Inventors:
Douglas F. Reynolds, Austin, TX (US);
Jeffrey L. Scruggs, Round Rock, TX (US);
Assignee:
AT&T Labs, Inc., Austin, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/50 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.