The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 03, 2012
Filed:
Dec. 21, 2007
Brian Hernacki, Mountain View, CA (US);
Sourabh Satish, Fremont, CA (US);
Timothy G. Brown, Fort Edward, NY (US);
Brian Hernacki, Mountain View, CA (US);
Sourabh Satish, Fremont, CA (US);
Timothy G. Brown, Fort Edward, NY (US);
Symantec Corporation, Mountain View, CA (US);
Abstract
Visual images of computer components are provided to remotely guide users through the process of setting up physical connections. Component identifying information is automatically gleaned and provided from a user's computer to a remote administrator. The administrator provides visual images of the components to the user, and remotely annotates them to guide the user through the configuration process. Image annotation can include pointing to a specific section of the image (e.g., the plug into which a cable is to be inserted) and/or drawing or writing on or otherwise marking-up the image to direct the user's attention. The visual image-based guidance can be supplemented by voice communication with the user.