The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 27, 2012
Filed:
May. 28, 2010
David Norman Findley, St. Louis, MO (US);
Karthik Kannan, Maryville, IL (US);
Srinivas Cherukuri, St. Louis, MO (US);
Robert Meyer, Ballwin, MO (US);
Amy Hicks, Belleville, IL (US);
Benjamin E. Droney, St. Ann, MO (US);
Ying MA, Hoffman Estates, IL (US);
David Norman Findley, St. Louis, MO (US);
Karthik Kannan, Maryville, IL (US);
Srinivas Cherukuri, St. Louis, MO (US);
Robert Meyer, Ballwin, MO (US);
Amy Hicks, Belleville, IL (US);
Benjamin E. Droney, St. Ann, MO (US);
Ying Ma, Hoffman Estates, IL (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method includes receiving, at a message processing system that includes a processor and a memory, a message from an originator. The message includes content related to a particular service of a plurality of services. The method includes selecting a set of potential responses to the message at the message processing system based on the particular service. The method also includes retrieving account information related to the originator of the message at the message processing system. The method further includes filtering the set of potential responses at the message processing system to provide a filtered set of responses. The set of potential responses is filtered based on the account information. When a first response has a confidence level that exceeds a threshold confidence level, the method includes sending the first response from the message processing system to the originator of the message without sending the filtered set of responses to an agent.