The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 20, 2012
Filed:
Oct. 11, 2005
William V. Da Palma, Coconut Creek, FL (US);
Brett J. Gavagni, Sunrise, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Brien H. Muschette, Palm Beach Gardens, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
William V. Da Palma, Coconut Creek, FL (US);
Brett J. Gavagni, Sunrise, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Brien H. Muschette, Palm Beach Gardens, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for providing Interactive Voice Response functionality within a multi-tiered telephony environment can identify an enterprise archive file that contains an Interactive Voice Response (IVR) application. The enterprise archive file can contain multiple interpreters for different markup languages. The enterprise archive file can also include a servlet that maps the interpreters to telephony sessions. The enterprise archive file can be deployed within a J2EE compliant application server having a SIP interface. The deployed IVR application can be utilized to provide IVR functions for SIP based telephony sessions.