The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 13, 2012
Filed:
Dec. 29, 2009
Steven G. Smith, Roswell, GA (US);
Robert H. Willis, Jr., Louisville, KY (US);
Mitchell E. Davis, Palmetto, GA (US);
Marvin R. Hamrick, Watkinsville, GA (US);
Roland T. Morton, Jr., Alpharetta, GA (US);
Jeffery A. Sylvester, Dallas, GA (US);
Steven G. Smith, Roswell, GA (US);
Robert H. Willis, Jr., Louisville, KY (US);
Mitchell E. Davis, Palmetto, GA (US);
Marvin R. Hamrick, Watkinsville, GA (US);
Roland T. Morton, Jr., Alpharetta, GA (US);
Jeffery A. Sylvester, Dallas, GA (US);
AT&T Intellectual Property I, LP, Atlanta, GA (US);
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of 'from' coordinates associated with the first customer service location and at least one set of 'to' coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.