The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 06, 2012
Filed:
Sep. 30, 2004
Ying-che Chien, Holmdel, NJ (US);
Niren Cc Choudhury, Bridgewater, NJ (US);
Paul Hampton Franklin, Colts Neck, NJ (US);
Shirish N. Kher, Plainsboro, NJ (US);
Holly-dee Rubin, West Trenton, NJ (US);
Paul A. Remick, Hazlet, NJ (US);
Philip L. Scarff, Winchester, MA (US);
Hongzhou Wang, Bridgewater, NJ (US);
Ying-Che Chien, Holmdel, NJ (US);
Niren Cc Choudhury, Bridgewater, NJ (US);
Paul Hampton Franklin, Colts Neck, NJ (US);
Shirish N. Kher, Plainsboro, NJ (US);
Holly-Dee Rubin, West Trenton, NJ (US);
Paul A. Remick, Hazlet, NJ (US);
Philip L. Scarff, Winchester, MA (US);
Hongzhou Wang, Bridgewater, NJ (US);
Alcatel Lucent, Paris, FR;
Abstract
Method and apparatus for calculating warranty cost includes determining values for a plurality of parameters that characterize a corresponding plurality of physical conditions of a product that is returned under warranty, determining values for a plurality of variables that characterize a customer profile for the product and evaluating an expression that calculates warranty cost based on said determined parameter and variable values. The plurality of physical conditions of the product includes the conditions of no-trouble-found (NTF), repaired, junked, and subject to further failure mode analysis (FMA). The plurality of parameters further comprises probabilities and costs that correspond to each of the physical conditions. Evaluating the above expression includes evaluating a first expression that calculates repair, product conformance and Dead-On-Arrival cost and evaluating a second expression that calculates Change Notice cost. Subsequently, the two costs are summed to arrive at the total warranty cost.