The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 06, 2012
Filed:
Oct. 27, 2005
Chris Rapposelli-manzo, Manasquan, NJ (US);
Chris Rapposelli-Manzo, Manasquan, NJ (US);
AT&T Intellectual Property II, L.P., Atlanta, GA (US);
Abstract
A method and tools are disclosed for systematically capturing the key elements of a business process in conjunction with the definition/development of focused key process indicators and threshold values that provide useful and manageable information about the health of the business process from both the managerial and operational perspective. A service blueprint is used to capture business processes in a novel and specialized manner. The service blueprint and associated Key Process Indicators (KPIs) are dynamic updated and linked within a business monitoring & control platform. The method of the present invention is flexible, dynamic, and allows for real-time measures that yield a picture of the present health of the process in addition to the capability of generating predictive vital signs as strong indicators of the future health of the business.