The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 06, 2012
Filed:
Jun. 21, 2005
Balaji S. Thenthiruperai, Overland Park, KS (US);
Jesse Kates, Kansas City, MO (US);
Kristen Miller, Olathe, KS (US);
Balaji S. Thenthiruperai, Overland Park, KS (US);
Jesse Kates, Kansas City, MO (US);
Kristen Miller, Olathe, KS (US);
Sprint Spectrum L.P., Overland Park, KS (US);
Abstract
A speech recognition engine monitors live call center calls between live callers and live operators and detects that certain key words are spoken. The detected key words can then be used as a basis to identify issues that are raised in the call, so as to facilitate (i) generation of statistical reports regarding call center call issues and (ii) real-time assistance of the call center operator, such as directing the call center operator to ask certain questions or take certain other actions.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile