The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 07, 2012
Filed:
Nov. 27, 2006
Tilmann Haeberle, Wiesloch, DE;
Lilia Kotchanovskaia, Heidelberg, DE;
Thomas Schneider, Heidelberg, DE;
Uta Prigge, Heidelberg, DE;
Alexander Gerber, Heidelberg, DE;
Sebastian Pulkowski, St. Leon-Rot, DE;
Jan Jansen, Sinsheim, DE;
Dorothea Hoefler, Sinsheim, DE;
Herbert Stegmueller, Bruchsal, DE;
Karolin Laicher, Rauenberg, DE;
Tilmann Haeberle, Wiesloch, DE;
Lilia Kotchanovskaia, Heidelberg, DE;
Thomas Schneider, Heidelberg, DE;
Uta Prigge, Heidelberg, DE;
Alexander Gerber, Heidelberg, DE;
Sebastian Pulkowski, St. Leon-Rot, DE;
Jan Jansen, Sinsheim, DE;
Dorothea Hoefler, Sinsheim, DE;
Herbert Stegmueller, Bruchsal, DE;
Karolin Laicher, Rauenberg, DE;
SAP AG, Walldorf, DE;
Abstract
The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.