Systems and methods for managing converged workspaces

Abstract

Embodiments provide systems and methods for managing converged workspaces that go beyond storing related files and additionally include other features such as identity and security management; membership and hierarchy management; file and data storage; and data, voice, and potentially other communications services. Workspaces may be personal or shared. A personal workspace may include a number of data and voice services such as a personal file share, an email account, and telephone service. A personal workspace may be a member of a shared workspace for a team, department, company, or organization. Associated voice services can handle incoming calls in a call flow process. Call flows have multiple levels through which calls are routed when they are un-answered, so that an incoming call is successively routed to the next call flow destination(s) until the call is answered or reaches a terminating destination such as voice messaging or an auto attendant.