The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 24, 2012
Filed:
Sep. 09, 2004
Shmuel Shaffer, Palo Alto, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Labhesh Patel, Mountain View, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Labhesh Patel, Mountain View, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for automatic call distribution includes detecting that a first agent is communicating on a first call and detecting that the first call involves a predefined low priority communication. The method includes transitioning the first agent to an on-call ready state based on the first call. The on-call ready state indicates that the first agent is ready to receive an additional call while communicating on the first call.