The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 10, 2012
Filed:
Jan. 06, 2009
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
AT&T Intellectual Property II, L.P., Reno, NV (US);
Abstract
A method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications in a task classification system. If the user's input communication cannot be understood and a task classification decision cannot be made, then further dialog may be conducted with the user if a probability of understanding the user's input communication exceeds a first threshold. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability exceeds a second threshold, then further dialog may be conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.