The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2011
Filed:
Nov. 05, 2008
Joshua Liu, Los Angeles, CA (US);
Michael Eric Powers, San Jose, CA (US);
Sabina Ulyanchenko, San Jose, CA (US);
Pradeep Kaira, San Jose, CA (US);
Sam Varghese, Cupertino, CA (US);
Michael Kaplunov, San Jose, CA (US);
Ganesh Ragavan Narayanan, Sunnyvale, CA (US);
Muthukumar Ratty, Sunnyvale, CA (US);
Joshua Liu, Los Angeles, CA (US);
Michael Eric Powers, San Jose, CA (US);
Sabina Ulyanchenko, San Jose, CA (US);
Pradeep Kaira, San Jose, CA (US);
Sam Varghese, Cupertino, CA (US);
Michael Kaplunov, San Jose, CA (US);
Ganesh Ragavan Narayanan, Sunnyvale, CA (US);
Muthukumar Ratty, Sunnyvale, CA (US);
Network Appliance, Inc., Sunnyvale, CA (US);
Abstract
A support center receives an error message from a remote storage system indicating that an error, such as a kernel panic, has occurred on the remote storage system. The error message is processed to determine the type of error, whether the type of error is known and whether a solution is known for the type of error. If the type of error is unknown, a core file upload request is automatically generated and sent to the remote storage system.