The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2011
Filed:
Nov. 12, 2008
Sailaja S Pramidi, Bangalore, IN;
Tom Viviano, Dallas, TX (US);
Swaminathan Natarajan, Navi-Mumbai, IN;
Sailaja S Pramidi, Bangalore, IN;
Tom Viviano, Dallas, TX (US);
Swaminathan Natarajan, Navi-Mumbai, IN;
Infosys Limited, Bangalore, IN;
Abstract
A method to perform a diagnostic test in an integrated support platform having a plurality of services is disclosed. The method includes a process of building at least one or more knowledge model for each of the plurality of services in the integrated support platform. The process of building the knowledge model includes determining one or more failure(s) of each component and at least one associated symptom to identify the one or more failures and constructing a framework for the diagnostic test associated to the one or more failures. The framework comprising the diagnostic test may be created by at least one of an execution plan based on the most efficient path for determining the failure. The method further includes performing the diagnostic test for resolving one or more failures of each component by using the framework based on the built knowledge model for the plurality of services.