The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2011
Filed:
Sep. 09, 2004
Tirso M. Alonso, New Providence, NJ (US);
Shona Douglas, Madison, NJ (US);
Mazin G. Rahim, Warren, NJ (US);
Benjamin J. Stern, Morris Township, NJ (US);
Tirso M. Alonso, New Providence, NJ (US);
Shona Douglas, Madison, NJ (US);
Mazin G. Rahim, Warren, NJ (US);
Benjamin J. Stern, Morris Township, NJ (US);
AT&T Intellectual Property II, L.P., Atlanta, GA (US);
Abstract
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.