The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 20, 2011
Filed:
May. 17, 2004
Shmuel Shaffer, Palo Alto, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.