The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2011
Filed:
Sep. 29, 2006
Applicants:
Scott Bluman, Atlanta, GA (US);
Oirong LI, Alpharetta, GA (US);
Inventors:
Scott Bluman, Atlanta, GA (US);
Oirong Li, Alpharetta, GA (US);
Assignee:
Verint Americas, Inc., Roswell, GA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A recording system that includes software configured to enable a first guest operating system to function in a virtual machine operating environment, a first recording software enabled to function by the first guest operating system, at least one processor, and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent. The at least one processor is instructed by the first recording software to cause the first data to be stored in memory.