The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2011
Filed:
Feb. 27, 2009
Shuping Zhang, Sudbury, MA (US);
Shuping Zhang, Sudbury, MA (US);
iBasis, Inc., Burlington, MA (US);
Abstract
A decision about provider quality based on a quality metric observed says little about the quality of the provider. Further, the decision may be biased by a variation in customer contributions to the quality metric observed or by a variation in a number of completed calls received by a provider. Accordingly, a method and corresponding apparatus are provided to evaluate quality and to correct bias by determining a standard that accounts for at least one source of bias, comparing an observed measure of a provider against the standard to produce an evaluation of the observed measure of the provider, and affecting a decision about the quality of the provider based on the evaluation. As a result, an unbiased decision, for example, to scrub a provider can be made and in some instances, a provider may be rescued from being scrubbed.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile