The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2011
Filed:
Jun. 09, 2008
Applicants:
Wei Peng, Miami, FL (US);
Tong Sun, Penfield, NY (US);
Shriram Revankar, Webster, NY (US);
Inventors:
Assignee:
Xerox Corporation, Norwalk, CT (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06F 17/00 (2006.01); G06F 17/30 (2006.01);
U.S. Cl.
CPC ...
Abstract
One exemplary method embodiment, pre-processes customer requests that are maintained in a dataset to create a matrix between products and the customer requests. Each of the customer requests comprises at least a customer identification, a textual request, and a product identification related to the textual request. After such pre-processing of the dataset, the method can respond to queries of the dataset using the matrix.