The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 08, 2011
Filed:
Oct. 01, 2008
Alexandre Lenart, Los Altos, CA (US);
Steven Maddocks, Windsor, CO (US);
Richard Bickers, Bristol, GB;
Alexandre Lenart, Los Altos, CA (US);
Steven Maddocks, Windsor, CO (US);
Richard Bickers, Bristol, GB;
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.