The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 25, 2011
Filed:
Jul. 13, 2006
Roberta Urrutia, San Antonio, TX (US);
Roberta Urrutia, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Various embodiments disclosed herein are directed to automatically making an initial claim assignment. The systems include information collection subsystems, skills assessment subsystems and assignment recommendation subsystems that provide a customer service representative with a recommendation for the best-suited available claim handler. The customer service representative may accept or override the recommendation in making the claim handler assignment. The determination of the best-suited available claim handler is made by correlating these skills required for handling a particular claim, the skills of the claim handlers, and an algorithm takes into account the claim handler's current loss assignment count, number of hours spent, and future availability.