The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 18, 2011
Filed:
Nov. 28, 2007
Sheetal K. Agarwal, Maharashtra, IN;
Dipanjan Chakraborty, Kolkata, IN;
Arun Kumar, New Delhi, IN;
Amit A. Nanavati, New Delhi, IN;
Nitendra Rajput, New Delhi, IN;
Sheetal K. Agarwal, Maharashtra, IN;
Dipanjan Chakraborty, Kolkata, IN;
Arun Kumar, New Delhi, IN;
Amit A. Nanavati, New Delhi, IN;
Nitendra Rajput, New Delhi, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.