Communication assistance system and method

Abstract

A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system provides: a dynamically controlled closing prompt; an interface feature allowing subscribers to update their own information; a dial string translator for identifying service provider of the requester; a billing database for transferring call charges of the subscriber to the requester; a processor to notify subscribers to update their information; the ability to store license plate numbers of the subscribers; a masking feature that allows system to connect requester to subscriber without revealing subscriber's mobile telephone number, a searchable database of subscriber information based on particular information found in the subscriber listing.