The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 27, 2011
Filed:
Sep. 25, 2009
Abhik Barua, Overland Park, KS (US);
Deandra T. Cassone, Overland Park, KS (US);
Richard Motilal, Overland Park, KS (US);
Abhik Barua, Overland Park, KS (US);
Deandra T. Cassone, Overland Park, KS (US);
Richard Motilal, Overland Park, KS (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
Systems and methods are provided for problem ticket resolution. A resolution component allocates a cause for each problem ticket, assigned by resolution teams to root cause clusters, to systems based on historical records that identify one of multiple historical systems as a cause for each historical problem ticket. If a corresponding number of causes allocated to a system is a predetermined amount greater than a corresponding historical number of causes allocated to the system, the resolution component may output a notification to a user interface to prompt a management action regarding the system, access a report associated with the system and output a notification to the user interface to prompt a management action regarding the system based on the report, or assign a set of problem tickets allocated to the system to a resolution team.