The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2011
Filed:
Dec. 08, 2005
Ciprian Agapi, Lake Worth, FL (US);
James R. Lewis, Delray Beach, FL (US);
Michael H. Mirt, Deerfield Beach, FL (US);
Ciprian Agapi, Lake Worth, FL (US);
James R. Lewis, Delray Beach, FL (US);
Michael H. Mirt, Deerfield Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a call flow statistics-generating application and presenting updated statistics on a call flow representation. Various statistics collection points are identified on the visual representation. Upon running of the voice application, call flow statistics are gathered and presented for each statistics collection point. Call identifiers corresponding to each call path can be selected and call paths corresponding to the selected call identifier may be highlighted and their call statistics displayed.