The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2011
Filed:
Jun. 05, 2006
Daniel Michael Haller, Las Vegas, NV (US);
Joel Frank Farber, San Jose, CA (US);
Brian S. Dreher, San Jose, CA (US);
Jeffrey Ralph Ruggles, Sunnyvale, CA (US);
Daniel Michael Haller, Las Vegas, NV (US);
Joel Frank Farber, San Jose, CA (US);
Brian S. Dreher, San Jose, CA (US);
Jeffrey Ralph Ruggles, Sunnyvale, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The present invention provides methods and systems for a customizable collector application, which automates multiple diagnostic techniques to obtain sets of diagnostic information. The collector application is easily customizable for use by different products, and may reduce the diagnostic information gathering to a single session. This includes gathering all of the required sets of information about a product problem, the hardware environment, the maintenance levels of the operating system environment, and the involved middleware, both local and distributed. In addition, the collector application has a reusable framework designed to have minor external customization for each product that requires its' service. The output of the collector application may be provided in a format, such as XML, that is viewable by another application, such as browser.