The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 02, 2011
Filed:
Jan. 09, 2007
Steven Ryals, Birmingham, AL (US);
Wilson Ryals, Trussville, AL (US);
Steven Ryals, Birmingham, AL (US);
Wilson Ryals, Trussville, AL (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
Methods of processing incoming telephone calls include receiving an incoming telephone call from a caller, identifying the caller associated with the incoming telephone call, and processing the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller. Processing the incoming call in response to the generated call handling rule may include playing an interactive voice response menu to the incoming caller. The interactive voice response menu may include at least one menu option included in the interactive voice response menu in response to the call handling rule. Corresponding call handling units and computer program products are also provided.