The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2011
Filed:
Jul. 27, 2007
Baofeng Jiang, Pleasanton, CA (US);
Donggen Zhang, Fremont, CA (US);
Kaiyan Chen, Pleasanton, CA (US);
Baofeng Jiang, Pleasanton, CA (US);
Donggen Zhang, Fremont, CA (US);
Kaiyan Chen, Pleasanton, CA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system for collecting data from a communications network includes customer premises equipment ('CPE') for monitoring and storing response data. A CPE data collection module uses a Web-based service to collect information from the CPE and process the information to determine line quality and any errors that may exist on either the WAN side or the LAN side of the communications network, and further determine the root cause based on built-in business rules for trouble shooting customer service. The CPE conducts per-tone diagnostics on the WAN side of the communications network and obtains WAN side data. The CPE obtains response data from devices on the LAN side. Both WAN side data and LAN data may be transmitted substantially in real-time or stored and transmitted periodically to the CPE data collection module upon requests originated from the CPE data collection module.