The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 12, 2011
Filed:
Dec. 30, 2005
Uwe Erdtmann, Wiesloch, DE;
Thomas Schneider, Heidelberg, DE;
Lee Downham, Schriesheim, DE;
Michael Kloeffer, Woerth, DE;
Stefan Krimmel, Muehlhausen, DE;
Xue Bai, Shanghai, CN;
Chongyao Wang, Shanghai, CN;
Uwe Erdtmann, Wiesloch, DE;
Thomas Schneider, Heidelberg, DE;
Lee Downham, Schriesheim, DE;
Michael Kloeffer, Woerth, DE;
Stefan Krimmel, Muehlhausen, DE;
Xue Bai, Shanghai, CN;
Chongyao Wang, Shanghai, CN;
SAP AG, , DE;
Abstract
A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.