The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 12, 2011
Filed:
Dec. 29, 2004
Jonathan Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Paul L. Dent, Austin, TX (US);
Scott Andrew Newman, Little Elm, TX (US);
Jon Harris, Little Elm, TX (US);
Stanford E. Pennington, Jr., San Antonio, TX (US);
Jonathan Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Paul L. Dent, Austin, TX (US);
Scott Andrew Newman, Little Elm, TX (US);
Jon Harris, Little Elm, TX (US);
Stanford E. Pennington, Jr., San Antonio, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A 'Service Restoration Callback' application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.