The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2011
Filed:
Jul. 08, 2004
Jeffrey B. Schnoebelen, San Antonio, TX (US);
Philip Ted Kortum, Austin, TX (US);
Adam Lee Klein, Cedar Park, TX (US);
Marcel M. Soens, Austin, TX (US);
Jamie Andrew Fisher, Austin, TX (US);
Wesley M. Mcafee, Cedar Park, TX (US);
Jeffrey B. Schnoebelen, San Antonio, TX (US);
Philip Ted Kortum, Austin, TX (US);
Adam Lee Klein, Cedar Park, TX (US);
Marcel M. Soens, Austin, TX (US);
Jamie Andrew Fisher, Austin, TX (US);
Wesley M. McAfee, Cedar Park, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.