The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 14, 2011
Filed:
Aug. 28, 2007
Alexander Faisman, Croton-on-Hudson, NY (US);
Genady Grabarnik, Scarsdale, NY (US);
Jonathan Lenchner, North Salem, NY (US);
Larisa Shwartz, Scarsdale, NY (US);
Alexander Faisman, Croton-on-Hudson, NY (US);
Genady Grabarnik, Scarsdale, NY (US);
Jonathan Lenchner, North Salem, NY (US);
Larisa Shwartz, Scarsdale, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.