The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 07, 2011
Filed:
Dec. 24, 2008
Zhiqiang Qian, Holmdel, NJ (US);
I-cheng Steve Hsu, Holmdel, NJ (US);
Lori Keighron, Rumson, NJ (US);
Jackson Liu, Middletown, NJ (US);
Daniel Mcmillan, Red Bank, NJ (US);
Timothy Plattner, Westfield, NJ (US);
Michael John Zinnikas, North Brunswick, NJ (US);
Zhiqiang Qian, Holmdel, NJ (US);
I-Cheng Steve Hsu, Holmdel, NJ (US);
Lori Keighron, Rumson, NJ (US);
Jackson Liu, Middletown, NJ (US);
Daniel McMillan, Red Bank, NJ (US);
Timothy Plattner, Westfield, NJ (US);
Michael John Zinnikas, North Brunswick, NJ (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.