The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 31, 2011
Filed:
Jul. 18, 2002
Ilan Freedman, Petach Tiqwa, IL;
Yair Dolev, Matan, IL;
Talia Falik, Kfar Sava, IL;
Oren Pereg, Ra'anana, IL;
Moshe Waserblat, Modein, IL;
Gili Aharoni, Ramat Hasharon, IL;
Eytan Bar, Even Yehuda, IL;
Shai Shermister, Ra'anana, IL;
Lior Arussy, Livingston, NJ (US);
Yifat Meidav, Ra'anana, IL;
Ilan Freedman, Petach Tiqwa, IL;
Yair Dolev, Matan, IL;
Talia Falik, Kfar Sava, IL;
Oren Pereg, Ra'anana, IL;
Moshe Waserblat, Modein, IL;
Gili Aharoni, Ramat Hasharon, IL;
Eytan Bar, Even Yehuda, IL;
Shai Shermister, Ra'anana, IL;
Lior Arussy, Livingston, NJ (US);
Yifat Meidav, Ra'anana, IL;
Nice Systems, Ltd., Ra'Anana, IL;
Abstract
The present invention provides a method and apparatus () for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (), an initial set up and calibration device (), a pre-processing and context extraction device () and a rule-based analysis engine ().