The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 10, 2011
Filed:
Jan. 24, 2007
Christina Karen Lauridsen, Austin, TX (US);
Sushma Bharat Patel, Austin, TX (US);
Loulwa F. Salem, Austin, TX (US);
Lisa Anne Seacat, San Francisco, CA (US);
Christina Karen Lauridsen, Austin, TX (US);
Sushma Bharat Patel, Austin, TX (US);
Loulwa F. Salem, Austin, TX (US);
Lisa Anne Seacat, San Francisco, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, apparatus, and computer usable program product for managing received calls. In response to receiving a first call from a user, the process stores a record of the first call in a table of received calls. Thereafter, in response to receiving a second call from the user within a predefined period of time after the first call was prematurely disconnected, the process identifies a second call as a prematurely terminated call. The process then places the prematurely terminated call in a queue of calls according to a set of configurable criteria and updates the record of the first call with a progress of the prematurely terminated call.