The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 10, 2011
Filed:
May. 11, 2005
Labhesh Patel, Mountain View, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
Johnny Lee, Mountain View, CA (US);
David C. Lee, Sunnyvale, CA (US);
Labhesh Patel, Mountain View, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
Johnny Lee, Mountain View, CA (US);
David C. Lee, Sunnyvale, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.