The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2011
Filed:
Nov. 14, 2005
Nasreen Quibria, Newton, MA (US);
Lucas Merrow, North Andover, MA (US);
Oleg Boulanov, Beverly, MA (US);
John P. Kroeker, Hamilton, MA (US);
Alexandra Drane, Winchester, MA (US);
Nasreen Quibria, Newton, MA (US);
Lucas Merrow, North Andover, MA (US);
Oleg Boulanov, Beverly, MA (US);
John P. Kroeker, Hamilton, MA (US);
Alexandra Drane, Winchester, MA (US);
Eliza Corporation, Beverly, MA (US);
Abstract
A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.