The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 19, 2011
Filed:
Dec. 30, 2005
Michael Kloeffer, Woerth, DE;
Stefan Krimmel, Muehlhausen, DE;
Juergen Subat, Hockenheim, DE;
Uwe Erdtmann, Wiesloch, DE;
Matthias Mueller, Wiesloch, DE;
Lee Downham, Schriesheim, DE;
Michael Kloeffer, Woerth, DE;
Stefan Krimmel, Muehlhausen, DE;
Juergen Subat, Hockenheim, DE;
Uwe Erdtmann, Wiesloch, DE;
Matthias Mueller, Wiesloch, DE;
Lee Downham, Schriesheim, DE;
SAP AG, , DE;
Abstract
Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.