The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2011
Filed:
Oct. 10, 2006
Gerald Huff, Berkeley, CA (US);
Roy Goldman, Cupertino, CA (US);
Gerald Huff, Berkeley, CA (US);
Roy Goldman, Cupertino, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon converting the live conversation to text, interpreting a cue in the live conversation, relating the cue to an information field associated with a context for the live conversation, and storing information obtained from the text portion into the information field, wherein the information obtained from the text portion includes at least one word spoken after the cue.