The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 08, 2011
Filed:
Jan. 15, 2008
Kaushik Deka, Quincy, MA (US);
Jason Fama, Redwood City, CA (US);
Geoff Chappell, Belfast, ME (US);
Mike Zeoli, Pembroke, MA (US);
Amit Kumar, Quincy, MA (US);
Kaushik Deka, Quincy, MA (US);
Jason Fama, Redwood City, CA (US);
Geoff Chappell, Belfast, ME (US);
Mike Zeoli, Pembroke, MA (US);
Amit Kumar, Quincy, MA (US);
Verint Systems Inc., Santa Clara, CA (US);
Abstract
A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.