The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 08, 2011
Filed:
Aug. 26, 2008
Self-optimization and self-healing of voice quality problems utilizing service oriented architecture
Robert C. Hughes, Pleasantville, NY (US);
Andrew Liam Massey, Madrid, ES;
William H. Tworek, Hopkinton, NH (US);
Robert C. Hughes, Pleasantville, NY (US);
Andrew Liam Massey, Madrid, ES;
William H. Tworek, Hopkinton, NH (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for automatically resolving a voice transmission problem in real time in a communication system. Service oriented architecture (SOA)-based reporter services report voice transmission characteristic measurements. An enterprise service bus aggregates the measurements into a combination of measurements. An analyzer that is a SOA service provider determines that the combination of measurements indicates a voice transmission problem. The voice transmission problem determination includes identifying a match between the combination of measurements and a pattern of predefined conditions stored in a database. The database associates the pattern with one or more corrective actions. Using the database, the analyzer identifies the one or more corrective actions that are associated with the pattern of predefined conditions. SOA-based fixer services execute the corrective action(s) to resolve the voice transmission problem. As new voice transmission problems become known, the system expands to add reporting services and fixer services.