The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 22, 2011

Filed:

Jul. 09, 2007
Applicants:

Denilson Nastacio, Apex, NC (US);

Michael L. Wamboldt, Garner, NC (US);

Inventors:

Denilson Nastacio, Apex, NC (US);

Michael L. Wamboldt, Garner, NC (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract

Problem determination knowledge is provided by an extraction tool that extracts tag information recorded in identified problem tracking tools, where the tags relate to problem knowledge. The extracted tag information is examined to produce a catalog of symptom definitions that can be utilized by tools such as problem submission, logging and/or analysis tools.


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