The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 22, 2011
Filed:
Nov. 09, 2006
Jeffrey M. Achtermann, Austin, TX (US);
Steven A. Jarvis, Austin, TX (US);
Liliana Orozco, Del Valle, TX (US);
Jeffrey M. Achtermann, Austin, TX (US);
Steven A. Jarvis, Austin, TX (US);
Liliana Orozco, Del Valle, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system, computer-implementable method, and computer-readable medium for processing a collection of work items in a data processing system. According to a preferred embodiment of the present invention, an agent monitor assembles a work items list that includes a collection of work items, wherein at least one work item among the collection of work items is a work item that is unassigned to at least one agent among a collection of agents. The agent monitor assigns the at least one work item to the at least one agent. In response to determining that the at least one agent has entered into a hang state, the agent monitor releases the at least one work item from the at least one agent.