The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 2011
Filed:
May. 23, 2007
Stefania Castellani, Meylan, FR;
Antonietta Grasso, Grenoble, FR;
Aaron N. Kaplan, Grenoble, FR;
Frederic Roulland, Le Versoud, FR;
Claude Roux, Grenoble, FR;
Tracy E. Thieret, Webster, NY (US);
Roger Kramer, Rochester, NY (US);
Ronald M. Rockwell, Rochester, NY (US);
Donald J. Gusmano, Henrietta, NY (US);
Stefania Castellani, Meylan, FR;
Antonietta Grasso, Grenoble, FR;
Aaron N. Kaplan, Grenoble, FR;
Frederic Roulland, Le Versoud, FR;
Claude Roux, Grenoble, FR;
Tracy E. Thieret, Webster, NY (US);
Roger Kramer, Rochester, NY (US);
Ronald M. Rockwell, Rochester, NY (US);
Donald J. Gusmano, Henrietta, NY (US);
Xerox Corporation, Norwalk, CT (US);
Abstract
A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.